Customer Service
Customer ServiceImpressions are very important in business.
Having read this: Asian business success
out of interest I called this:
telephone answering service
.... and got an ansaphone.
I have also been dealing with Fortress International as their site promises:
“We will take over most of your awkward responsibilities”
I asked them as a matter of urgency, to ask their contractors to provide an estimate for work done on a property in Wales. The house was in poor condition and all hope of letting it in September had gone. They said they’d deal with this ‘immediately’
Two weeks passed and nothing had happened.
I hired a builder in Oxford and we went to Wales and over a week-end did up the property. We also let all the rooms! I then wrote to Fortress International saying I had done all that but would still like the quotation as that would be for long term work.
Weeks passed
Eventually I phoned them again and they said they’d received the report …
This is how the conversation went:
Me: Hello. Have you received the report yet as it is important so we can get the work done over the Xmas period.
Fortress: Yes we have received the report.
Me: Then please could you send it to me?
Fortress: No, we have shredded it.
Me: Why?
Fortress: Well we only printed out half your email saying you had tenants and missed the bit saying you wanted us to still get the report done.
Me: Well can I phone the contractors and they can re-send it?
Fortress: No, they’re confidential to us
Me: Well can you phone them?
Fortress: No, we haven’t got time
Me: Well why did you shred the report – it was just few pages.
Fortress: It took up too much space in the office.
So you see you can tell an awful lot about a business – even at a distance!
Chris Sivewright
posted by Duncan Williamson @ 10:28 PM
0 Comments:
Post a Comment
Links to this post:
Create a Link
<< Home